Archive for carpet installation
Carpet Installers Go The Extra Mile
This is what business is all about – satisfied customers! I received this today, in the snail mail. The written word, with a stamp if you can believe it. The customer took the time to hand address the envelope and here is what they had to say:
To: Tim at Carpets 4 U
Just wanted to drop you a note to let you know how happy we were with the carpet and especially the installation. Mike and Ken were great! Mike was especially helpful and both installers really cared about moving the furniture carefully and then moving it back to the correct spots. Mike even went the extra mile to put the bed skirt back under the bed and helped lift the mattress up so I can fix it even more. Mike was also very aware when moving back our computer cabinet and made sure the wires were not pulling from the wall. Mike really treated the furniture like it was his own.
It was so nice to have good work done in the house especially since it can be a bit overwhelming when a house full of furniture has to be moved around. We also loved the extra touch that was put on the stairs, “Hollywood Stairs – Carpet”, it really made them look special.
Thanks again for a job well done and we will spread the word.
Jennifer & Mark
If that isn’t what it’s all about!
Carpet Installation & Customer Satisfaction
If it’s in stock, we can do carpet installation same day. Sometimes though, there are bumps in the road and if we have a problem, we will let you know.
This is a piece from one of our customers that came across the desks at Carpets 4 U, it’s all about customer satisfaction, letting them know the truth, letting them know if there is an issue. Upfront, honest is our policy!
To Tim & the whole wonderful crew
Thank you for going the extra mile when it came to our carpet installation and subsequent problem. We thought it was minor until you called to let us know about the factory defect. You went out of your way to satisfy us in every way even to letting us put off the carpet re-installation for a couple months.
We could not be more pleased with your service, your crew, your products and lastly your honesty!
Thank you Tim for standing behind the claims you make.
John & Sandy